Technical Services Specialist - Indonesia
126714BR
Entity
Customers & Products
Job Family Group
Business Support Group
Relocation available
No
Travel required
Yes - up to 25%
Time Type
Full time
Country
Indonesia
Job Profile Summary
About Us
As part of bp, Castrol lubricants is widely acknowledged as the world’s leading specialist provider of lubricant solutions. Although best known for our expertise in developing lubricants for cars and bikes, we also produce lubricants that directly affect our daily lives in other, less noticeable ways such as in gas and electricity production, transport industries, construction and earth moving vehicles and not forgetting lubricants for the marine sector and for industry in general.
bp lubricant master brands marketed in Indonesia include both bp and Castrol lubricants, as well as Castrol Industrial high-performance sub brands Optigear, Molub-alloy and Tribol.
The Opportunity
bp / Castrol are seeking a self-motivated, innovative; solutions orientated lubricants technical service specialist for our Automotive and Industrial business in Indonesia. This person will be required to work in a team environment and take the lead on technical projects and problem solving where required. We have a focus on growing the market share of our lubricants and you will be critical to our organizations success in achieving this goal.
Reporting to the technical services manager AsPac, the technical service specialist Indonesia is both a field and office based technical position that will require a high level of leadership skills, as well as a strong work ethic and will maintain a continuous focus on safety.
Job Advert
About the opportunity:
As part of bp, Castrol lubricants is widely acknowledged as the world’s leading specialist provider of lubricant solutions. Although best known for our expertise in developing lubricants for cars and bikes, we also produce lubricants that directly affect our daily lives in other, less noticeable ways such as in gas and electricity production, transport industries, construction and earth moving vehicles and not forgetting lubricants for the marine sector and for industry in general.
bp lubricant master brands marketed in Indonesia include both bp and Castrol lubricants, as well as Castrol Industrial high-performance sub brands Optigear, Molub-alloy and Tribol
Responsibilities
Responsible for delivering the technical offer for the market in line with overall PU approach
Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.
Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as required
Keep abreast of the latest technical developments so as to be able to competently provide sound technical support
Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors
Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction
Accountable for identifying and delivering agreed customer value cost down and product upsell targets whether they are value guarantees or internal KPI.
Projects to be managed within the business value management system (Optival/LE Database) and prioritised via a Joint Business Plans that have been agreed between both bp/Castrol and the customer.
Develop training materials and delivering training to meet the needs of the business and nominated customers.
Be the single-point-of-contact for selected key account, managing all customer complaints and utilising the relevant support teams to ensure issues are resolved and reported back to the customer
Manage HSSE risks associated with travelling and attending customers’ sites
Ensure Optival/LE data base is correctly maintained and contains latest data in relation to all opportunities being progressed.
Ensure customer reports and business cases generated are “fit for purpose” and are viewed as adding value
ensuring all completed reports and business cases are of high standard and can be leveraged by Key Account Contract Owners.
Input into product development, highlighting customer and industry requirements and benefits.
About You
You will have a tertiary qualification in a technical discipline e.g. chemistry, mechanical engineering or similar and have sound lubricants experience within the automotive and industrial industries. Your basic knowledge of lubrication fundamentals, reliability centred maintenance practices and condition monitoring principles will have you up to speed with our products and their applications quickly.
Prior experience in a lubricants technical support role is very highly regarded. Essential to your success is your strong commercial acumen and customer relationship building.
Desired
Business acumen skills, analysis & investigations.
Demonstrated projects management skills.
Customer engagement and partnership.
Networking across multi-functional teams
International Council for Machinery Lubrication (ICML) Certification
About BP
CUSTOMER AND PRODUCTS
We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.
C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and convenience, marketing and our next-generation businesses, making it a highly integrated and interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.
Want to join the team? This means:
- being customer-centric, agile and responsive to changing customer needs and dynamic markets
- focusing on growth and development of customer offers
- optimising the chemicals and fuels value chains to maximise integrated valuecontributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
- creating strategic partnerships that drive long-term value for C&P
- being digitally enabled and empowered by customer insights and data to deliver solutions.
Experience Level
Intermediate
PENGEN LOGO BP FORMAT DWG KLIK DISINI
Sumber: https://careers.bpglobal.com
Komentar
Posting Komentar